Shipping & Delivery Policy
At Pritchet’s Shoe Services, we aim to deliver your order quickly and reliably. Please review the details below to understand our shipping process.
Processing Time
All orders require 1–2 business days for processing before shipment.
During this time, your items are carefully prepared and packed. If there are any unexpected delays, our team will notify you via email.
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package in real time.
Delivery Time
Shipping times may vary depending on demand and seasonal factors.
| Country/Region | Shipping Fee | Transit Time |
|---|---|---|
| United States | $5.90 | 4–6 business days |
⚠️ Important shipping notes:
- At this time, we are unable to deliver orders to U.S. military bases. We appreciate your understanding.
- Please note that each order can only be shipped to a single address. We do not support splitting shipments to multiple addresses within one order.
- Delivery times may be slightly longer during peak seasons or holidays.
Shipping Restrictions
- We currently ship within the United States only
Taxes
We do not charge additional taxes on any orders.
Shipping Delays & Issues
If your package has not arrived within 30 days, you are eligible for a full refund.
If your order is delayed or you have concerns about delivery:
- Contact us and we will respond within 12 hours
- Check your surroundings (mailbox, front door, neighbors) in case the package was delivered nearby
- Reach out to the shipping carrier using the tracking information provided
If the issue remains unresolved, please contact our support team:
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at the time of purchase.
If an order is returned to us due to an incorrect or incomplete address provided by the customer, we may offer a reshipment. Additional shipping fees may apply for resending the package.
We are not responsible for orders delivered to an incorrect address if the shipping information provided at checkout was inaccurate.
If you notice an error in your shipping details, please contact us as soon as possible at: [email protected]