Return & Refund Policy

At Prichet's Shoe Services, we want customers to feel confident when shopping with us. We stand behind the quality of our products and aim to provide a fair and transparent return and refund experience. This Refund Policy explains the conditions, timelines, and procedures related to returns, refunds, exchanges, and damaged or incorrect items.
This policy applies to all purchases made through Prichet's Shoe Services.

Return & Exchange Eligibility

We offer a 30-day window for eligible returns and exchanges.

Timeline

Customers may request a return or exchange within 30 days from the date the order is delivered.
Requests submitted after this 30-day period will not be accepted.

Product Condition (Footwear Specifics)

To qualify for an approved return or exchange, items must be in their original, unused condition. Because fit is important, we welcome you to try on your shoes indoors to check the fit and comfort.

However, to be accepted, the returned footwear must meet the following criteria:

The shoes must show no signs of outdoor wear, scuffs, dirt, or heavy creasing on the upper.
The outsoles and insoles must be completely clean.
Original packaging (including the original shoe box and any shoe trees/tags) must be included and undamaged.
Proof of purchase or the order number is required.

All returned items are thoroughly inspected upon arrival before any final approval is granted.

Eligible & Non-Eligible Items

Eligible Items

We accept returns and exchanges for:

Defective or damaged items.
Incorrect items received (wrong size, color, or style).
Standard, non-defective items in original, resalable condition.

Sale, Promotional, and Gift Items

Sale & Promotional Items: Standard discounted items are fully eligible for returns and exchanges under the same 30-day policy, unless explicitly marked as "Final Sale" at the time of purchase.
Promotional Bundles: If you return part of a buy-one-get-one (BOGO) or bundled promotion, the refund will be calculated based on the retail price of the items kept.
Free Promotional Gifts: Free gifts received with a purchase must be returned along with the main item if a full refund is requested. If the free gift is kept, its retail value will be deducted from your final refund.

Non-Eligible Items

Returns and exchanges will not be accepted for:

Items returned after the 30-day window.
Shoes showing clear signs of outdoor wear, dirt, water damage, or customer misuse.
Items marked as Final Sale.
Returns submitted without a valid proof of purchase.

The Exchange Process

Yes, we fully support direct product exchanges if you need a different size, color, or alternative variation.

Exchange Procedures

Contact our support team within 30 days of delivery to request an exchange.
Provide your order number and specify the new size, color, or item you wish to receive.
Once authorized, ship your original pair back to us following the instructions provided.
After we receive and inspect the returned item to ensure it meets our product condition guidelines, we will process and ship your replacement item.

Exchange Shipping Fees

Return Shipping: The customer is responsible for the shipping cost to send the original item back to our facility.
Replacement Shipping: Prichet's Shoe Services will cover the cost of shipping the new replacement item back to you.

Return Shipping Costs

Customers are generally responsible for return shipping costs for standard, non-defective returns.

If the return or exchange is due to:

A defective or damaged item
An incorrect item sent by us

Prichet's Shoe Services will cover the return shipping costs.

Note: We never charge restocking fees, return processing fees, or refund handling fees. Your return is completely free of hidden penalties.

Return Request Process

To request a return, customers must contact our support team before sending any item back.

Contact our support team using the contact information listed below.
Provide your order number and the reason for the return.
Include clear photos if the item arrived damaged, defective, or incorrect.
Wait for our team to provide return authorization and shipping instructions.
Ship the item according to the instructions provided.

Returns sent back without prior authorization may experience significant processing delays or may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive a defective item, a damaged shipment, or an incorrect product, you are fully covered under our standard 30-day return window. We encourage you to contact us as soon as possible so we can correct the mistake quickly.

Information Required

To resolve the issue smoothly, please provide:

Your order number.
A brief description of the issue.
Clear photos showing the damage, defect, or incorrect item received.

Resolution

Once the issue is reviewed and verified, we will provide a prepaid shipping label to return the item at no cost to you. We will offer your choice of:

A brand-new replacement shipped out immediately.
A full refund to your original payment method.

Refund Timeline & Overview

Refunds are officially issued after returned items are received, inspected, and approved by our warehouse team.

Refunds are strictly issued back to the original payment method used during checkout.
Approved refunds are processed within 10 days after return approval.
You will receive an automated confirmation email as soon as the refund is processed.

Estimated Timeline

Refund Stage	Estimated Time
Return Received	1 – 3 business days
Inspection & Approval	2 - 5 business days
Refund Processing	Within 10 days after approval

Please note that financial institutions and credit card providers may require an additional 3 - 7 business days to post the refund credit to your account balance.

Lost Returns

Prichet's Shoe Services is not responsible for return packages that are lost or damaged during transit back to us.

We strongly recommend using a trackable shipping service and purchasing shipping insurance for your return. Retaining your proof of shipment or tracking number is required during the review process.

Order Cancellations

Orders may only be canceled or modified according to our Order Cancellation & Change Policy. Once an order has been handed over to the carrier and shipped, it can no longer be canceled or modified, and it must follow the standard 30-day return process outlined above.